Important Update for MSS Customers

The health and safety of our employees and customers is a top priority at Marin Sanitary Service (MSS).  During this time of sheltering in place, MSS will continue to operate as an essential service in our communities.  While our drivers will be out in the community, we thank you for your help and patience.

Driver Health and Safety

In order to keep our drivers healthy and on the road, you can help by remembering the following guidelines:

 
  • By properly setting out your cart our automated truck drivers will not need to handle your carts, decreasing the chance of exposure to and spreading of the virus.
 
  • Carts should be spaced with 2 feet between containers and 5 feet between carts and other obstacles
 
  • Carts should be spaced with 2 feet between containers and 5 feet between carts and other obstacles
 
  • Carts should not be overfilled.  The lids on all carts must close completely
 
  • Please wipe down the handles of your carts with disinfectant wipe, especially for homes serviced with our manual trucks which require handling of carts.
 
  • Drivers are not used to seeing children in the streets during school hours. Please warn your children to watch for MSS trucks, and to completely avoid MSS collection operations while servicing your home or any home.

Customer Service

Our customer service representatives will continue to answer inquiries from our customers. At this time we have modified customer service hours. We will be available Monday through Friday from 8am to 4pm. There will be no customer service available on Saturday. MSS in-person payment centers will be closed while sheltering is in place. Our ability to answer calls will likely be impacted with higher call volumes anticipated. We therefore ask the following:

 
  • Please use our website as a place to get information and email our customer service representatives of non-critical items.  This will keep our phone lines available for critical needs.
 
  • Please be patient.  We will respond to voicemails within 24 hours.
Residential
Residential
Residential
MultiFamily
MultiFamily
MultiFamily
Businesses
Businesses
Businesses

Recycle, Compost or Garbage?

You want to do the right thing for the environment, but it’s hard to keep up with what material goes in what container.


Don’t worry, Joe is here to help you sort it out!

RECYCLING LAWS

What your business needs to know about California’s mandatory commercial composting and recycling laws.

HOUSEHOLD HAZARDOUS WASTE

Batteries, paint, and household cleaners should be dropped off at the Household Hazardous Waste Facility.

PAY YOUR BILL

We make it easy to pay your bill! You may pay your bill: online, by phone or mail. 

Our Story Begins in 1920

It was on the streets of San Francisco where an Italian immigrant and self-proclaimed scavenger began collecting garbage in a burlap sack.

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