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Residential Extras, Clean-ups, Bulky Items & Other Services

On this page you’ll find information about extra services for our residential customers including Curbside Clean-Ups, Bulky and Large Item Pick Up, and Extra Garbage, Recycling and Compostables.

Please note: this information is for our residential customers only.

CURBSIDE CLEAN-UPS

Residential curbside clean-ups are scheduled twice per year (fall and spring). These preset dates are determined by the town you live in and the Billing Cycle you are in. During your clean-up week, you can put out up to 14 bags of extra material at no extra cost on your normal service day.

WHAT YOU CAN PUT AT THE CURB FOR CURBSIDE CLEAN-UP

Up to 14 extra bags or cans (2 cubic yards) of Garbage, Recycling and Compostables (Yard / Food Waste).
- Extra yard waste should be placed in a paper for composting. No plastic bags!
- Extra recycling should be placed in a container or small cardboard box.
Extra cans/bags can’t weigh more than 60 pounds.
Extra cans/bags can’t be larger than 32 gallons in size.

The following items are NOT accepted for Curbside Clean-up:

No bulky items like mattresses, appliances and furniture (see Bulky Items below).
No hazardous waste, electronics, batteries, lightbulbs or paint.
No dirt, rock or construction material.

CURBSIDE CLEAN-UP DATES

Material will be collected on your normal service day during your areas’ scheduled clean-up week.

Curbside clean-up weeks are listed in the table below. If you do not see your area listed, you can use the cycle and tax body codes from your bill to determine what week we’ll be servicing your area.

SPRING 2024 CLEAN-UP CALENDAR

Billing Cycle	Tax Body	Area	Scheduled Week
R3	MAFF	Fairfax	March 4 - 8 (M-F), 2024
R3	MALG	Las Gallinas Areas	April 1- 5 (M-F), 2024
R3	MARO	Ross	April 8 - 12 (M-F), 2024
R1	MASA	San Anselmo	April 15 - 19 (M-F), 2024
R1	MARN	Ross Valley North	April 15 - 19 (M-F), 2024
R1	MAGS and MASR	Designated San Rafael Areas	April 22 - 26 (M-F), 2024
R2	MAGS and MASR	Designated San Rafael Areas	April 29 - May 3 (M-F), 2024
R2	MARS/MACO	Ross Valley South and Unincorporated San Rafael	May 6 - 10 (M-F), 2024
R3	MAGS and MASR	Designated San Rafael Areas	May 13 - 17 (M-F), 2024
R3	MALK	Larkspur	May 20 - 24 (M-F), 2024

FALL 2024 CLEAN-UP CALENDAR

Billing Cycle	Tax Body	Area	Scheduled Week
R3	MAFF	Fairfax	August 19 - 23 (M-F), 2024
R3	MALG	Las Gallinas Areas	August 26 - 30 (M-F), 2024
R3	MARO	Ross	September 9 - 13 (M-F), 2024
R1	MASA	San Anselmo	September 30 - October 4 (M-F), 2024
R1	MARN	Ross Valley North	October 7 - 11 (M-F), 2024
R1	MAGS and MASR	Designated San Rafael Areas	October 14 - 18 (M-F), 2024
R2	MAGS and MASR	Designated San Rafael Areas	October 21 - 25 (M-F), 2024
R2	MARS/MACO	Ross Valley South and Unincorporated San Rafael	October 28 - November 1 (M-F), 2024
R3	MAGS and MASR	Designated San Rafael Areas	November 4 - 8 (M-F), 2024
R3	MALK	Larkspur	November 11- 15 (M-F), 2024

LOCATING YOUR CYCLE & TAX BODY CODE

Your cycle and tax body code are located on your bill. Locate the code on the bottom right of the invoice next to the “PAY THIS AMOUNT” box.

It is a four-letter code, example MASR and two-digit alphanumeric code, example R2. These are used to schedule your curbside clean-up. Identify your combination of codes below for the scheduled curbside clean-up week.

If you have questions, contact customer service at (415) 456-2601.

BULKY & LARGE ITEM COLLECTIONS

Bulky items like mattresses, appliances, and furniture will NOT be collected during curbside clean-ups. These collections must be scheduled separately.

Residential customers (who have a personal MSS account) are allocated two (2), scheduled bulky item collections of up to two (2) items each time at no extra charge. Any item over 60 pounds or six (6) feet in length will be subject to an additional fee to cover special equipment or additional helper.

BULKY ITEM COLLECTION TWICE PER YEAR

BEFORE YOU CALL

A 24-hour notice is required for special pick-up requests. Please note that any estimates given over the telephone are subject to change after the driver assesses the load. For safety reasons or limitations with our equipment, we may not be able to collect certain items.

Please have the following information for the item(s) you are requesting be collected so our customer service can best help you:

Item dimensions: height, width, length
Approximate weight

If you have already used your inclusive collections, any additional items to be collected will be charged a per item collection fee.

Call to request a bulky item collection

Our customer support representatives are available Monday through Friday between 8 a.m. and 5 p.m. at (415) 456-2601.

EXTRA GARBAGE

Please contact customer service at (415) 456-2601 prior to your service day if you find that your total amount of garbage exceeds the capacity of your container. “Extras” include any refuse placed outside or around the container.

Any extra bags should be no heavier than 60 pounds and no larger than 32 gallons in volume. Because our drivers must manually place these bags in the truck, they must meet the weight requirements and all bags must be sturdy enough to lift without breaking.

Extra garbage is subject to a collection fee. Call customer service to schedule your “extras” and to receive a collection quote.

EXTRA RECYCLING

Extra recycling can be placed in a separate container or paper bag/box beside your recycling cart. Please keep paper products separate from your glass plastic and aluminum containers. Extra recyclables are collected at no additional charge for residential customers.

Extra cardboard is collected at no additional charge but must be broken down and either stacked into 2 ft x 2 ft x 2 ft bundles tied with twine or stacked into another small box.

RECYCLE CARDBOARD THE RIGHT WAY

We want your cardboard! But, large pieces get stuck in the blue side of the dual sort carts and cause problems for drivers when they get jammed in the trucks.

If you have large cardboard boxes, please break them down — even if you have to cut them — into small, 2 foot wide by 2 foot tall and 2 foot deep (or smaller) bundles and leave them next to your recycling cart by the curb on your pick-up day.

If you have more cardboard than can fit in a 2ft bundle, please call our office at (415) 456-2601 so we can send a cardboard only truck to your home to pick it up.

EXTRA COMPOSTABLES (YARD/FOOD WASTE)

Please contact customer service at (415) 456-2601 prior to your service day if you find that your total amount of compostables (yard/food waste) exceeds the capacity of your container. Customers may rent up to four (4) additional 64-gallon yard waste carts for a nominal monthly fee if you find you consistently have more than 64 gallons of organic waste per week. If you find that you only have extra yard waste on occasion, you may set out paper bags of accepted organic materials for an additional fee per bag (excluding customers in Fairfax & San Anselmo*). Bags should not be heavier than 60 lbs. Materials in plastics bags will be charged as landfill and the fee is double.

*Per the contract, residents in San Anselmo (Tax Body MASA) and Fairfax (Tax Body MAFF) are no longer allowed to set their own cans or bags for yard waste EXCEPT during clean-up days effective 1/2/2021.