Multifamily Services

Marin Sanitary Service provides garbage, recycling, and compostables (food scrap and yard waste) collection services to multifamily customers (defined as household dwellings of four or more units) in San Rafael, San Anselmo, Ross, Kentfield, Kent Woodlands, Fairfax, Greenbrae, Larkspur and other unincorporated areas of Marin County. We currently service more than 750 multifamily dwelling accounts and 15,000 multifamily tenants.

We’re dedicated to a better Marin, and work to promote recycling and diverting waste from our landfills in order to conserve natural resources and to reach our goal of zero waste. We’re not only a local business, we live here too.

WHO HANDLES SERVICE FOR MULTIFAMILY CUSTOMERS?

In most cases, the property manager is the account holder and is responsible for all aspects of waste collection service — from setting up service to paying the bill. Occasionally, with smaller units, tenants may be individual account holders and are therefore responsible for their own services and billing.

If you are a tenant in a multifamily dwelling, please contact your property manager prior to contacting Marin Sanitary Service with questions about your service. Only account holders may start, change, stop or make additional service requests.


	To set up, change or stop service, please contact us. You may also call our office Monday-Friday between 8am and 5pm at (415) 456-2601.

SERVICE OPTIONS

Multifamily customers enjoy a basic bundled service package that includes garbage, recycling, and up to four (4) carts for compostables (food scrap and yard waste) collection services for one low rate. When the property management office (or tenant) sets up service, a customer support representative will review cart/bin sizes and collection frequency options to determine what services are appropriate for the needs of your complex.

New to Marin Sanitary? Download our Multifamily Getting Started Guide.

BILLING

Multifamily customers are billed monthly for collection services. Rates are determined by the size, number of landfill carts/bins used by your complex and frequency of your collection service.

In most cases, your complex’s property management office is the account holder and therefore responsible for your collection service bill. Occasionally, with smaller units, the tenant is responsible for their own bill. Please contact your property manager prior to contacting Marin Sanitary Service with questions about your service.Pay Bill

If you have questions about your bill, please contact customer support at (415) 456-2601.

COLLECTION DATES & TIME

Tenants, to find out what day (or days) your collection services fall on, contact your property manager or call our office at (415) 456-2601 to speak with a customer support representative. Please have your garbage, recycling, and compostables out in your designated carts/bins the night before your collection day.

MISSED COLLECTION

Missed collections must be reported within 48 hours of the service day. MSS will make every effort to return that same if the miss is reported by noon or the following day if the miss is reported after noon. Any misses reported after 48 hours will be subject to a fee for collection. Contact us to report a missed collection. You may also call our office Monday-Friday between 8 a.m. and 5 p.m. at (415) 456-2601.

CART AND BIN SIZES

Marin Sanitary Service is pleased to offer multifamily units the following cart/bin sizes for each commodity type. When the property manager sets up service, a customer support representative will review options to determine which is appropriate for your needs. If you wish to change a cart size, please contact customer support at (415) 456-2601.

Please note that not all sizes are available at all locations and availability depends on a variety of factors including safety, accessibility, and efficiency. Requests will be assessed and approved by the route manager.

Recycling and Compostable carts are provided at no additional charge. The minimum service level is 32 gallons per unit or equivalent volume.

DON’T OVERFILL CARTS OR BINS

Consistently contaminated or overloaded containers may result in fees.
Cart and bin lids must close completely. Environmental regulations dictate that cart lids must be closed at all times to prevent spillage. Containers that are consistently overloaded and not closed may indicate the need to upgrade to the next larger container size.
Remove any weights, bungee cords or ropes that were used to secure the lids of carts on your pick-up day. These can cause problems with the equipment and undue delays for the driver. MSS will not be responsible for loss of bungee cords, ropes, etc.
MSS will not be responsible for items left in, on, or around garbage, recycling, and compostable containers.

EXTRA MATERIAL

Fees apply for any extra bags of garbage next to, on top of, or overflowing from designated containers. Extra bags must be less than 60 pounds and 32 gallons in volume.

Extra recycling carts and cardboard bins are available and no extra charge. See our compostables page for more information.

BULKY AND SPECIAL PICK-UP ITEMS

If you have a large household item, such as a dryer, couch, or other similar items that require special pick-up, please contact your property manager so they can arrange a pick-up time with us. Fees apply and we require 24-hour notice prior to your regularly scheduled pick up day.

Only account holders may schedule special pick-up service with Marin Sanitary. To get a quote, call our office at (415) 456-2601. Estimates given over the phone are subject to change after a driver has assessed the load.

Once you have scheduled your pick up, please put out your special item/s out at your regular service location the night before or by 6 a.m. the day of the collection. These items may also be disposed of at the Marin Resource Recovery Center.