Marin Sanitary Customer Support

Important Customer Support Update

We have modified customer service hours. We will be available Monday through Friday from 8am to 4pm. There will be no customer service available on Saturday. MSS in-person payment centers are now open during business hours. Our ability to answer calls will likely be impacted with higher call volumes anticipated. We therefore ask the following:

· Please use our website as a place to get information and email our customer service representatives of non-critical items. This will keep our phone lines available for critical needs.

· Please be patient. A remote customer service representative will respond to voicemails within 24 hours.

General Customer Support

Our customer service team is available to answer questions about your residential, multifamily or commercial garbage, recycling, or compostables collection services and billing.

Hours: Monday through Friday 8 a.m. to 4 p.m.
Phone: (415) 456-2601
Address: 1050 Andersen Drive, San Rafael, CA 94901
Office closed: New Years Day, President’s Day, Memorial day, Independence Day, Labor Day, Thanksgiving, The Day After Thanksgiving, Christmas Eve, & Christmas Day. No collection on Christmas Day and New Year’s Day.

COMMERCIAL CUSTOMER SUPPORT

 

Business Recycling Programs & Assessments

Recycling opportunity assessments, diversion planning, and staff training information.
Phone: (415) 456-2601
Hours: Monday through Friday 8 a.m. to 4 p.m.

Commercial Food Waste & Food 2 Energy Program

Assessments, diversion planning, and staff training information.
Phone: (415) 456-2601
Hours: Monday through Friday 8 a.m. to 4 p.m.

 

Tours

Schedule or join a group tour of our San Rafael facility.
Phone: (415) 456-2601
Hours: Monday through Friday 8 a.m. to 4 p.m.

THE MARIN RECYCLING CENTER

The processing facility for all residential and commercial recyclable materials collected by Marin Sanitary. Also the Buy Back Center, which will pay you for certain recyclable items. Confidential document shredding and auto dismantling services.

Phone: (415) 453-1404
Address: 535 Jacoby St.San Rafael CA, 94901
Website: www.marinrecycling.com

MRC Hours

Buyback Center

As of April 2020, closed to the general public until further notice.

 

Document Shredding and Automotive Dismantling
Monday – 8:30 a.m. to 4 p.m.
Tuesday – 8:30 a.m. to 4 p.m.
Wednesday – 8:30 a.m. to 4 p.m.
Thursday – 8:30 a.m. to 4 p.m.
Friday – 8:30 a.m. to 4 p.m.
Saturday – Closed
Sunday – Closed

THE MARIN RESOURCE RECOVERY CENTER (Indoor Dump)

Providing the citizens of Marin County with a clean, enclosed environment for the disposal of solid waste.

Phone: (415) 485-5647
Address: 565 Jacoby St. San Rafael, CA 94901
Website: www.marinresourcerecoverycenter.com

MRC Hours

Monday – 8 a.m. to 4 p.m.
Tuesday – 8 a.m. to 4 p.m.
Wednesday – 8 a.m. to 4 p.m.
Thursday – 8 a.m. to 4 p.m.
Friday – 8 a.m. to 4 p.m.
Saturday – 8 a.m. to 4 p.m.
Sunday – 9 a.m. to 4 p.m.

MARIN HOUSEHOLD HAZARDOUS WASTE FACILITY

Safe disposal of electronics, universal household hazardous waste, paint, pesticides, Sharps, and more for residential and commercial customers in Marin County (excluding Novato).

Phone: (415) 485-6806
Address: 565 Jacoby St. (Look for the signs by the entrance to Marin Resource Recovery Center) San Rafael, CA 94901
Website: www.marinhhw.com

MHHW Hours

Residential Customers

Monday – Closed
Tuesday – 8 a.m. to 3:30 p.m.
Wednesday – 8 a.m. to 3:30 p.m.
Thursday – 8 a.m. to 3:30 p.m.
Friday – 8 a.m. to 3:30 p.m.
Saturday – 8 a.m. to 3:30 p.m..
Sunday – Closed

Business Customers

We are only scheduling commercial appointments for essential businesses.  An appointment is required before a business drop-offs commercial waste at the facility. Call at (415) 456-2665 to schedule an appointment.

Copyright © 2020 Marin Sanitary Service. All Rights Reserved.

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