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RESIDENTIAL
MULTIFAMILY
COMMERCIAL
EDUCATION
LAWS
RESOURCES
SUPPORT

Contact Customer Support

Get in touch with Marin Sanitary Service. Use this form for assistance with service inquiries, billing questions, or general support. We’re here to help Marin County residents and businesses with prompt and efficient service.

Please use our Temporary Debris Box Rentals quote form to request a quote for debris boxes (dumpsters).

"*" indicates required fields

Name*

First Last

Service Address*

Street Address Address Line 2 City ZIP / Postal Code

Account Number

This number will help expedite your service request but is not necessary. It can be found on your last bill.

Phone*

Phone # to best reach you during the day.

Email*

Account Type*

Residential (1-3 Units)

Multi-Family Dwelling / Apartment (4+ Units)

Commercial / Local Business

What is your relationship with the property?*

Owner

Property Manager

Tenant / Renter

Other

Residential Inquiry Type*

Start Service

Change Service / Stop Service

Container Missing / Damaged

Missed Collection / Bulky Item Pick-up

General or Billing Question / Comment

Commercial Inquiry Type*

Missed Collection

Billing Inquiry

Container Missing / Damaged

General Comment / Question

To better assist you, please give us a call at 415-456-2601 for any requests regarding service changes, opening an account, or closing an account.

Multi-family / Apartment (4+ Units) Inquiry Type*

Missed Collection

Billing Inquiry

Container Missing / Damaged

General Comment / Question

To better assist you, please give us a call at 415-456-2601 for any requests regarding service changes, opening an account, or closing an account.

If other, please describe your relationship to this property.*

Owner's Name*

First Last

Owner's Phone Number*

Start Date*

What date would you like to begin service?

Name to be on Account*

First Last

Billing Address (if different than Service Address)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Would you like to add an Additional Contact or Authorized Agent?

Yes

No

Additional Contact / Authorized Agent*

First Name Last Name

Additional Contact Phone Number*

Additional Contact Email**

Are there carts onsite already?*

Yes

No

Which Carts are currently on-site? (Check all that apply)*

Landfill (Grey / Black)

Split Recycling (Brown)

Organics / Compost (Green)

Other - Please Describe in Additional Comments

On-site Landfill Cart size (Check all that apply)*

96 Gallon Cart

64 Gallon Cart

32 Gallon Cart

20 Gallon Cart

*Your Monthly Rate is dependent on the size of the Landfill Cart.

How Many 96 Gallon Landfill Carts are currently on-site?*

How Many 64 Gallon Landfill Carts are currently on-site?*

How many 32 Gallon Landfill Carts are currently on-site?*

How many 20 Gallon Landfill Carts are currently on-site?*

On-site Split Recycling Cart size (Check all that apply)*

96 Gallon Cart

64 Gallon Cart

*Size of Recycling Container does not change your rate.

How many 96 Gallon Split Recycling Carts are currently on-site?*

How many 64 Gallon Split Recycling Carts are currently on-site?*

On-site Organics / Compost Cart size (Check all that apply)*

64 Gallon Cart

32 Gallon Cart

*Size of Organics Container does not change your rate. We recommend customers with yards have 64 gallon container.

How Many 64 Organics / Compost Carts are currently on-site?*

How Many 32 Organics / Compost Carts are currently on-site?*

Do you want to keep the carts that are onsite?*

Yes

No - I want different sized carts.

Please choose an option:*

Change Service

Stop Service

Which Cart(s) did you want to change? (Check all that apply)*

Landfill (Grey / Black)

Split Recycling (Brown)

Organics / Compost (Green)

What size Landfill Cart are you requesting? (Check all that apply)*

96 Gallon Cart

64 Gallon Cart

32 Gallon Cart

20 Gallon Cart

*Your Monthly Rate is dependent on the size of the Landfill Cart.

How many 96 Gallon Landfill Carts?*

How many 64 Gallon Landfill Carts?*

How many 32 Gallon Landfill Carts?*

How many 20 Gallon Landfill Carts?*

What size Split Recycling Cart are you requesting?*

96 Gallon

64 Gallon

*Size of Recycling Container does not change your rate.

How many 96 Gallon Split Recycling Carts?*

How many 64 Gallon Split Recycling Carts?*

How do you want to change Organics / Compost Carts?*

Change to a new size Organics cart to replace one I already have.

Add an additional Organics cart.

What size Organics / Compost Cart are you requesting?*

96 Gallon

64 Gallon

32 Gallon

*Size of Organics Container does not change your rate. We recommend customers with yards have 64 gallon container.

What size Organics / Compost Cart are you requesting in addition to the one you already have?*

96 Gallon

64 Gallon

32 Gallon

*Size of Organics Container does not change your rate.

How many 96 Gallon Organics / Compost Carts?*

How many 64 Gallon Organics / Compost Carts?*

How many 32 Gallon Organics / Compost Carts?*

What day will be your last collection?*

Please note that all carts will be removed on this day.

Forwarding Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Please choose an option:*

Report Missed Pick-up

Request Bulky Item Pick-up

Which Containers were missed? (Check all that apply)*

Landfill (Grey / Black)

Split Recycling (Brown)

Organics/Compost (Green)

Which Container was missed? (Check all that apply)

Landfill (Grey / Black)

Paper Recycling (Blue)

Container Recycling (Brown)

Compost / Food Waste (Green)

Cardboard Bin

Were your Containers out for collection before 6am?*

Yes

No

Please describe the Bulky Item(s) you would like picked-up*

Residential customers (who have a personal MSS account) are allocated two (2), scheduled bulky item collections of up to two (2) items each time at no extra charge. Any item over 60 pounds or six (6) feet in length will be subject to an additional fee to cover special equipment or additional helper.

Is the container missing or broken?*

Missing

Damaged

Other

Which Container needs to be replaced? (Check all that apply)*

Landfill (Grey / Black)

Split Recycling (Brown)

Organics/Compost (Green)

Which Container was missed? (Check all that apply)

Landfill (Grey / Black)

Paper Recycling (Blue)

Container Recycling (Brown)

Compost / Food Waste (Green)

Cardboard Bin

How is your cart damaged?*

Broken/Missing Lid

Crack or hole in the container

Broken/Missing Wheel

Other

What best describes your billing inquiry?

Web Pay / Online Billing

Mailed Bill / Statement

Amount Charged

General Question / Comment

Please describe your question, issue or comment in full detail.*

Additional Comments?

Phone

This field is for validation purposes and should be left unchanged.

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