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Please note: this information is for our residential customers only.
Residential curbside clean-ups are scheduled twice per year (fall and spring). These preset dates are determined by the town you live in and the Billing Cycle you are in. During your clean-up week, you can put out up to 14 bags of extra material at no extra cost on your normal service day.
*Visit marinhhw.com for information about proper disposal of household hazardous waste.
Material will be collected on your normal service day during your areas’ scheduled clean-up week.
Curbside clean-up weeks are listed in the table below. You can use the cycle and tax body codes from your bill to determine what week we’ll be servicing your area. See below for help locating these on your bill.
Billing Cycle | Tax Body | Area | Scheduled Week |
|---|---|---|---|
R3 | MAFF | Fairfax | March 4 – 8 (M-F), 2024 |
R3 | MALG | Las Gallinas Areas | April 1- 5 (M-F), 2024 |
R3 | MARO | Ross | April 8 – 12 (M-F), 2024 |
R1 | MASA | San Anselmo | April 15 – 19 (M-F), 2024 |
R1 | MARN | Ross Valley North | April 15 – 19 (M-F), 2024 |
R1 | MAGS and MASR | Designated San Rafael Areas | April 22 – 26 (M-F), 2024 |
R2 | MAGS and MASR | Designated San Rafael Areas | April 29 – May 3 (M-F), 2024 |
R2 | MARS/MACO | Ross Valley South and Unincorporated San Rafael | May 6 – 10 (M-F), 2024 |
R3 | MAGS and MASR | Designated San Rafael Areas | May 13 – 17 (M-F), 2024 |
R3 | MALK | Larkspur | May 20 – 24 (M-F), 2024 |
Billing Cycle | Tax Body | Area | Scheduled Week |
|---|---|---|---|
R3 | MAFF | Fairfax | August 19 – 23 (M-F), 2024 |
R3 | MALG | Las Gallinas Areas | August 26 – 30 (M-F), 2024 |
R3 | MARO | Ross | September 9 – 13 (M-F), 2024 |
R1 | MASA | San Anselmo | October 7 – 11 (M-F), 2024 |
R1 | MARN | Ross Valley North | October 7 – 11 (M-F), 2024 |
R1 | MAGS and MASR | Designated San Rafael Areas | October 14 – 18 (M-F), 2024 |
R2 | MAGS and MASR | Designated San Rafael Areas | October 21 – 25 (M-F), 2024 |
R2 | MARS/MACO | Ross Valley South and Unincorporated San Rafael | October 28 – November 1 (M-F), 2024 |
R3 | MAGS and MASR | Designated San Rafael Areas | November 4 – 8 (M-F), 2024 |
R3 | MALK | Larkspur | November 11- 15 (M-F), 2024 |
Your cycle and tax body code are located on your bill. Locate the code above the “Important Information” box or on the bottom right of the remittance portion of your statement.
It is a four-letter code, example MALG and two-digit alphanumeric code, example R3. These are used to schedule your curbside clean-up.
If you have questions, contact customer service at (415) 456-2601.
Bulky items like mattresses, appliances, and furniture will NOT be collected during curbside clean-ups. These collections must be scheduled separately.
Residential customers (who have a personal MSS account) are allocated two (2), scheduled bulky item collections of up to two (2) items each time at no extra charge. Any item over 60 pounds or six (6) feet in length will be subject to an additional fee to cover special equipment or additional helper. We will not pick up items that exceed 100 pounds or eight (8) feet with an exception for appliances.
A 24-hour notice is required for special pick-up requests.
Please note that any estimates given over the telephone are subject to change after the driver assesses the load. For safety reasons or limitations with our equipment, we may not be able to collect certain items.
Please have the following information for the item(s) you are requesting be collected so our customer service can best help you:
If you have already used your inclusive collections, any additional items to be collected will be charged a per item collection fee.
Use our Customer Support Form or email [email protected].
Please contact customer service prior to your service day if you find that your total amount of garbage exceeds the capacity of your container. “Extras” include any refuse placed outside or around the container.
Any extra bags should be no heavier than 60 pounds and no larger than 32 gallons in volume. Because our drivers must manually place these bags in the truck, they must meet the weight requirements and all bags must be sturdy enough to lift without breaking.
Extra garbage is subject to a collection fee.
Extra recycling can be placed in a separate container or paper bag/box beside your recycling cart. Please keep paper products separate from your glass plastic and aluminum containers. Extra recyclables are collected at no additional charge for residential customers.
We want your cardboard! But, large pieces get stuck in the blue side of the dual sort carts and cause problems for drivers when they get jammed in the trucks.
Extra cardboard is collected at no additional charge but must be broken down (even if you have to cut them) and either stacked into 2 ft x 2 ft x 2 ft bundles tied with twine or stacked into another small box and left next to your recycling cart by the curb on your pick-up day.
If you have more cardboard than can fit in a 2ft bundle, please call our office so we can send a cardboard only truck to your home to pick it up.
Please contact customer service prior to your service day if you find that your total amount of compostables (yard/food waste) exceeds the capacity of your container.
Customers may rent up to four (4) additional 64-gallon yard waste carts for a nominal monthly fee if you find you consistently have more than 64 gallons of organic waste per week. If you find that you only have extra yard waste on occasion, you may set out paper bags of accepted organic materials for an additional fee per bag (excluding customers in Fairfax & San Anselmo*). Bags should not be heavier than 60 lbs. Materials in plastics bags will be charged as landfill and the fee is double.
*Per the contract, residents in San Anselmo (Tax Body MASA) and Fairfax (Tax Body MAFF) are no longer allowed to set their own cans or bags for yard waste EXCEPT during clean-up days effective 1/2/2021.
Our customer support representatives are available Monday through Friday between 8 a.m. and 5 p.m. at (415) 456-2601.
Batteries, paint, and household cleaners should be dropped of at the Household Hazardous Waste Facility.
Need a debris box (dumpster) for a construction, remodeling, or clean-up project? We’ve got them!
