Clean-ups, Bulky Items, Extras, & Other Services

Curbside Clean-ups

Curbside clean-ups are scheduled twice per year (Fall and Spring) to help with large clean-ups. These preset dates are determined by the town you live in and the Billing Cycle you are in. During the clean-up weeks, you can put out up  to 14 bags of extra material at no extra cost on your normal service day. See below for what is allowed and the dates assigned to each area.

What can I put at the curb during your Curbside Clean-up? 

You can put out up to 14  extra bags or cans (2 cubic yards) of garbage, recycling, and yard/food waste. Bulky items like mattresses, appliances, and furniture will NOT be collected during curbside clean-ups.  No bulky items please.  You can call to schedule bulky item collections separately. See below for the bulky item program details.

  • Extra cans/bags must weigh no more than 60 pounds
  • Extra cans/bags must be no larger than 32 gallons in size. 

When is my Curbside Clean-up?

Mailed Bill

You should receive an insert in your bill announcing any new Curbside Clean-ups in your area. Material will only be collected on your service day during your scheduled Clean-up week. If you can not locate your last bill, reference the chart below or contact Customer Service at 415-456-2601.

Check your last bill and locate the green box on the bottom third of your bill. Right above the green box, you will notice a four letter code like MASR and a letter and a number combination like R2. These are your cycle and tax body codes in which we use to schedule your Curbside Clean-up. Identify your combination of codes below for the schedule curbside clean-up week. Remember, material can only be collected on your normal service day.

Fall Clean-up Dates 2018

Cycle Code

Tax Body

Area

Scheduled Week

R1 MASA San Anselmo August 20-24, 2018
R1 MARN Unincorporated Ross Valley North August 20-24, 2018
R1 MAGS/MASR San Rafael August 27-31, 2018
R2 MACO Unincorporated Marin County September 17-21, 2018
R2 MARS Unincorporated Ross Valley South September 17-21, 2018
R2 MAGS/MASR San Rafael September 10-14, 2018
R3 MALK Larkspur October 15-19, 2018
R3 MAFF Fairfax October 22-26, 2018
R3 MALG Unincorporated Las Gallinas November 5-9, 2018
R3 MARO Ross November 12-16
R3 MAGS/MASR San Rafael October 8-12, 2018

Bulky & Large Item Collections

 Through our new bulky item program, residential customers (who have a personal MSS account) are allocated two scheduled bulky item collections of up to two items each time at no extra charge. Any item over 60 lbs or 6 ft will be subject to an additional fee to cover special equipment or additional helper. For safety reasons or limitations with our equipment, we may not be able to collect certain items.  Please have the following information for the item(s) you are requesting be collected so our customer service can best help you:

  • Item dimensions: height, width, length
  • Approximate weight

If you have already used your inclusive collections, any additional items to be collected will be charged a per item collection fee. Call our customer service department to get a quote or to schedule your collection. A 24-hour notice is required for special pick-up requests. Please note that any estimates given over the telephone are subject to change after the driver assesses the load.

Extra Bags/Cans of Material

Extra Garbage

Please contact our office at 415-456-2601 prior to your service day if you find that your total amount of garbage exceeds the capacity of your container. “Extras” include any refuse placed outside or around the container and are subject to a collection fee. Call customer service to schedule your “extras” and to receive a collection quote. 

Extra Recycling 

Extra recycling can be placed in a separate container or paper bag/box beside your recycling cart. Please keep paper products separate from your glass plastic and aluminum containers. Extra recyclables are collected at no additional charge.

Extra Cardboard 

Extra cardboard is collected at no additional charge, but must be broken down and either stacked into 2x2x2 bundles tied with twine or  stacked into another small box.

Extra Yard/Food Waste

Please contact our office at 415-456-2601 prior to your service day if you find that your total amount of yard/food waste exceeds the capacity of your container. All residential customers may place up to 2 additional bags or cans (limit of 32 gallons per containers) of yard/food waste out at the curb the night before collection at no charge. Bags must be unlined paper or they will be charged the garbage rate. Additional bags or cans after the first 2 are subject to a nominal charge unless it is included in the Franchise agreement for your city or town. Customer service can let you know what is covered and how much the service will cost.

Vacation Holds

Are you going on vacation?

If you wish to put a temporary stop on your service due to vacation, please notify our office at 415-456-2601 with your stop date and approximate return date. If you are away for a minimum of two weeks or more, your account will be credited for the interruption of service. This service is available to each resident three times per year.