Convenient Payment Options

Effective Immediately: Important Information for Online Bill Payers

Effective 2/12/18 Web Pak customers will not be able to make payments from a computer using Windows XP, Windows Vista or Windows Server 2003.  Windows 7, Windows 8, Windows 10, Server 2008 or Server 2012 should be used.  Internet browsers should be updated to use the latest version of Internet Explorer/Edge before 2/12/18.  If another browser is being used it should be updated to use the latest version available.  Internet Explorer/Edge should be updated even if it’s not the default browser. For more information, please click here.

Pay Your Bill Online

Click here to pay your bill. 

Read Online Payment instructions Online payments are accepted by credit card or e-check. You will be leaving the MSS website and entering the secure Soft-Pak billing website. Individual or automatic payments may be made.

Credit Card Payments by Phone

MasterCard, Visa, American Express and Discover are accepted over the phone to make payments on your account. Please call 415 456-2601 to make a payment.

Payments Through Bank Account

If you choose to set MSS up as a vendor on your personal bank and pay through an electronic check it is important that you enter your complete account number including all zeros to ensure the payment is processed properly.  All MSS accounts begin with 01 followed by 7 numbers in a row and an 8th number that comes after a space.  For example, 01-0000123 1.  All 10 numbers must be recorded in this format.

Pay By Mail

The following addresses are all acceptable to mail your payment:

Marin Sanitary Service
P.O. Box 10067
San Rafael, CA 94912-0067
Marin Sanitary Service
P.O. Box 11117
San Rafael, CA 94912
Marin Sanitary Service
Attn. Billing Department
1050 Andersen Dr.
San Rafael, CA 94901

Pay In Person

Bill payments are accepted at our office by cash, check, or credit card.

Marin Sanitary Service (Office Hours 8:00 AM to 5:00 PM)
1050 Andersen Drive
San Rafael, CA 94901

Billing Questions

Please call the billing department at 415 456-2601 for any billing inquiries.