COVID-19 Updates

Updated October 1, 2020 

We are “flattening our curve”!

  • Contributing factors:
  • Communicating across all teams the appropriate protocols including:
  • Weekly COVID updates
  • Temperature taking
  • Daily symptom questions
  • Disinfecting common areas
  • Handwashing & using hand sanitizers
  • Social distancing
  • Wearing masks
  • CDC & county quarantine guidelines

Flattening the Curve at MSS

General Marin Sanitary Service Information

Where can I find updates about MSS and policies on COVID-19?

Is the MSS office open?

  • MSS in-person payment centers are now open during business hours. We have modified customer service hours. We will be available Monday through Friday from 8am to 4pm.
  • A remote customer service representative will respond to voicemails and email submissions within 24 hours.

How can I get my questions answered?

Collection Service Information

How can I help protect the drivers?

  • Please place your carts out properly so they can remain inside their trucks. This means you place the carts on the curb 2 feet from each other, at least 5 feet from any obstacles (parked cars etc.) and with overhead clearance.
  • Please ensure carts are not overfilled and that lids close completely.

Are you doing Bulky Item Pick-ups?

  • As of May, we have resumed doing bulky item pick-ups. Please call us to schedule a bulky item pick-up.

Are you doing document shredding?

  • Yes, we have resumed mobile and in-person shredding services. For more information, visit the Document Shredding page

How can I sort my waste while I’m at home?

Information about Marin Recycling and Marin Resource Recovery

Is the Recycling Center open?

  • The Recycling Center is still sorting material, but our Buyback and Recycling Center is currently closed to the public.
  • In-person tours have also been suspended, but you can take our virtual tour.

Is Marin Resource Recovery open?

  • The indoor dump is still open as an essential service for drop-off. We are open 8am – 4pm Monday – Saturday and from 9am – 4pm on Sundays.

Is Household Hazardous Waste still taking material?

  • The Marin Household Hazardous Waste Facility is open for residential drop-offs from 8am – 3:30pm Tuesday – Saturday (Novato residents must use the Novato facility). We are only scheduling commercial drop-offs for essential businesses at this time.

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