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Special Residential Services

Special Residential Services Guidelines 

Please contact the office at 415-456-2601 if at any time you can answer “yes” to any of the following questions. 

Do you have a large household item or extra debris for pick-up?

You may schedule a special pick-up of large household items or extra debris if needed by calling 415-456-2601. A 24-hour notice is required for special pick-up requests. Please note that any estimates given over the telephone are subject to change when the driver assesses the quantity of the load.  Please put out your special pick-up the night before.  

Do you have extra garbage or yard waste that will not fit in your cart?

Please contact our office at 415-456-2601 prior to your service day if you find that your total amount of garbage exceeds the capacity of your container. “Extras” include any refuse or yard waste placed outside, on top of,or around the container. It will be picked up for a nominal charge unless it is included in the Franchise agreement for your city or town.  Customer service can let you know what is covered and how much the service will cost.  

Are you going on vacation?

If you wish to put a temporary stop on your service due to vacation, please notify our office at 415-456-2601 with your stop date and approximate return date. If you are away for a minimum of two weeks or more, your account will be credited for the interruption of service. This service is available to each resident three times per year.

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